Terms of Service

1. Acceptance of Terms

By accessing or using Kordless LLC's publisher analytics platform (the "Service"), you agree to be bound by these Terms of Service ("Terms").

2. Description of Service

Our Service provides:

• Publisher analytics and audience insights
• Editorial content recommendations
• Reader engagement tracking and analysis
• Dashboard reporting and data visualization
• Email notifications and support services

3. Account Registration

• You must provide accurate and complete information
• You're responsible for maintaining account security
• You must be at least 18 years old or have parental consent
• One account per person or entity

4. Acceptable Use

You agree NOT to:

• Use the Service for illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service to collect personal information without consent
• Violate any applicable privacy laws or regulations
• Share your account credentials with others

5. Data and Privacy

5.1 Your Data

• You retain ownership of content and data you provide
• You grant us license to use your data to provide the Service
• You're responsible for complying with privacy laws regarding your users' data

5.2 Reader Data

• You must have proper consent/legal basis for collecting reader data
• You must comply with applicable privacy laws (GDPR, CCPA, etc.)
• You must maintain appropriate privacy policies on your websites

6. Payment Terms

6.1 Subscription Fees

• Fees are based on your selected tier and usage
• Setup fees may apply as outlined in your plan
• Payments are processed monthly/annually in advance

6.2 Payment Processing

• We use third-party payment processors
• You're responsible for providing accurate payment information
• Refunds are provided according to our refund policy

7. Intellectual Property

7.1 Our Rights

• We retain all rights to the Service, software, and our proprietary analytics
• Our trademarks and branding remain our property

7.2 Your Rights

• You retain rights to your content and website data
• We may use aggregated, anonymized data for service improvement

8. Service Availability

• We strive for high uptime but don't guarantee uninterrupted service
• We may perform maintenance that temporarily affects availability
• We're not liable for downtime beyond our reasonable control

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR LIABILITY IS LIMITED TO THE AMOUNT YOU PAID IN THE LAST 12 MONTHS
• WE'RE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
• WE PROVIDE THE SERVICE "AS IS" WITHOUT WARRANTIES

10. Indemnification

You agree to indemnify us against claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your website content or data collection practices

11. Termination

11.1 By You

• You may cancel your account at any time
• Cancellation takes effect at the end of your billing period

11.2 By Us

• We may suspend/terminate accounts for Terms violations
• We may terminate with 30 days' notice for convenience

11.3 Effect of Termination

• Your access to the Service will cease
• We'll provide reasonable time to export your data
• Payment obligations for used services remain

12. Third-Party Services

Our Service integrates with third-party services (Google Analytics, Klaviyo, Crisp, Microsoft Clarity). Your use of these services is subject to their respective terms.

13. Modifications

We may update these Terms periodically. Material changes will be communicated via email or Service notifications. Continued use constitutes acceptance.

14. Governing Law

These Terms are governed by New York law. Disputes will be resolved in New York courts.

15. Miscellaneous

• If any provision is unenforceable, the remainder remains valid
• These Terms constitute the entire agreement
• No waiver of any term unless in writing

16. Contact Information

For questions about these Terms, contact us at:

• Email: legal@subscriberloop.com
• Address: 447 Broadway, 2nd Floor Suite #1329, New York, New York 10013, United States