Privacy Policy

1. Introduction

This Privacy Policy describes how Kordless LLC ("we," "us," or "our") collects, uses, and shares information when you use our publisher analytics platform and related services (the "Service").

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email, company)
• Website/publication details you configure
• Content and communications you send us
• Payment information (processed by third-party payment processors)

2.2 Information We Collect Automatically

Website Analytics Data: Through Google Analytics and Microsoft Clarity, we collect:

• Page views, session duration, bounce rates
• Device and browser information
• Geographic location (city/region level)
• Referral sources and user behavior patterns

2.3 Third-Party Service Data

• Klaviyo (Email Marketing): Email addresses, engagement metrics, and communication preferences
• Crisp (Live Chat): Chat conversations, support interactions, and contact information
• Publisher Website Data: User engagement metrics, content performance, and reader behavior patterns from your connected websites

3. How We Use Your Information

We use collected information to:

• Provide and improve our analytics and recommendation services
• Generate editorial recommendations and audience insights
• Send service-related communications and updates
• Provide customer support through live chat
• Process payments and manage accounts
• Comply with legal obligations

4. Information Sharing

We may share information with:

• Service Providers: Klaviyo, Crisp, Google, Microsoft, and payment processors
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Aggregated Data: Anonymous, aggregated insights across our publisher network

We do not sell personal information to third parties.

5. Data Retention

We retain information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your account data at any time.

6. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Restrict or object to processing
• Data portability

Contact us at privacy@subscriberloop.com to exercise these rights.

7. Third-Party Services

Our service integrates with:

• Google Analytics: Google's Privacy Policy
• Microsoft Clarity: Microsoft's Privacy Statement
• Klaviyo: Klaviyo's Privacy Policy
• Crisp: Crisp's Privacy Policy

8. Data Security

We implement appropriate security measures to protect your information, including encryption, access controls, and regular security assessments.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy periodically. We'll notify you of material changes via email or through our service.

11. Contact Us

For privacy-related questions, contact us at:

• Email: privacy@subscriberloop.com
• Address: 447 Broadway, 2nd Floor Suite #1329, New York, New York 10013, United States